FAQ

Most restaurants are live within a day. Onboarding is a guided call with the AKLI team. You'll configure inventory, set up recipes, and be tracking food cost by the end of that first day. No IT department is required.

No. AKLI is designed for operators, not IT teams. If you can use WhatsApp and a spreadsheet, you can use AKLI. The onboarding team handles setup with you.

You do. Recipes, inventory, invoices, HACCP logs, and sales imports in your workspace stay your customer data. AKLI does not sell that data and does not use it to train public AI models. You can export it as CSV or Excel at any time, including if you cancel. Personal data is deleted or anonymized within 90 days of account closure, subject to legal retention and backup cycles, as described in the privacy policy.

AKLI is SAR 299 / QAR 290 / AED 293 / BHD 30 / OMR 31 per branch per month, excluding VAT. There is one plan. Billing is arranged with the AKLI team, not through a self-serve checkout.

Per branch, not per user. Unlimited team members are included, so adding staff does not change the price. A group with 5 branches pays 5 × (SAR 299 / QAR 290 / AED 293 / BHD 30 / OMR 31) per month, excluding VAT.

Billing and onboarding are handled directly by our team, not through a self-serve checkout. Reach out and we will set the account up. There is no lock-in contract on the marketing plan.

Yes. Contact the team and we will close the subscription. There is no cancellation fee, and you can export your data before you leave.

The list price is SAR. The pricing page can show the equivalent in AED, QAR, BHD, or OMR. Those currencies are hard-pegged, so the equivalents are fixed conversions of the SAR price, not a live market feed. Kuwaiti dinar is not listed because it is not a hard peg.

AKLI is SAR 299 / QAR 290 / AED 293 / BHD 30 / OMR 31 per branch per month, excluding VAT. The value is food cost visibility, the variance between theoretical and actual food cost, and waste you can name. Run your own numbers on the food cost calculator.

Theoretical food cost is what your recipes say you should have spent: each dish’s recipe cost multiplied by how many you sold. Actual food cost is what inventory says you did spend: opening stock, plus purchases, minus closing stock, divided by food sales. The gap is variance: waste, portioning, unrecorded comps, missed invoices, or a supplier price that moved. AKLI keeps both figures so a multi-branch group can see the gap by dish and by branch.

A POS is optional. Sales can be entered directly or imported from a CSV. A POS sales import can deplete stock against recipes. AKLI does not require a POS change.

CSV or Excel for invoices, recipes, and sales, plus a POS sales import that depletes stock against recipes when items match by SKU. There is no requirement to name or switch POS products. A direct API is available for teams that want one.

Yes. Inventory, recipes, procurement records, HACCP logs, and analytics can be exported as CSV or Excel at any time, including after cancellation.

Yes. Each branch has its own stock and counts. Recipes can be shared across the group while ingredient prices stay local. Purchasing can be reviewed centrally. The price is the same per branch however many locations you add.

AKLI’s HACCP module is built to meet the digital logging requirements of Qatar Ministry of Public Health (MOPH), UAE Food Safety Department, and Saudi Food and Drug Authority (SFDA). Logs are timestamped and can be exported for an inspection. Using the module does not by itself make a site compliant. The kitchen still has to run the checks and keep the program.

Yes. The product interface supports English, French, and Arabic. You choose the language in the product. This marketing site is available in English, French, and Arabic.

Data is encrypted in transit (TLS 1.2/1.3) and at rest (AES-256) by the database and hosting infrastructure. Access is limited to people on your account, and changes are audit-logged. No method is 100% secure. AKLI does not publish an ISO 27001 or SOC 2 certificate, and the terms do not promise uninterrupted uptime. Details are on the security page.

Email support with a 24-hour response time, included for everyone. There are no support tiers on the single plan.

AKLI AI answers from your workspace. Customer data is not used to train public AI models and is not sold. Outputs can be wrong. Review them before you act. AI processing sits under the same security measures as the rest of the product.